Digital Transformation in Estate Surveying and Valuation: An Explanatory Study of ICT Utilisation in Lagos Metropolis

Abstract

The study assesses the significance of digital transformation in the built environment, focusing on Information and Communication Technology (ICT) adoption among Estate Surveyors and Valuers in Lagos metropolis. The aim of the study is to examine the nexus between ICT adoption and sustainable land management practices. Despite the growing and increasing sophistication of ICT and its opportunities worldwide, Estate Surveyors and Valuers in developing countries including Nigeria are yet to fully embrace ICT in their operations. The purpose of the study is to contribute to academic discourse on digital transformation, and highlighting opportunities for innovative and sustainable land management. Online survey of 86 Estate Surveyors and Valuers was conducted. Descriptive statistics of Frequencies, Percentages and Mean scores were used for the analyses. The finding revealed widespread adoption of basic ICT tools like Microsoft Office Suite and email to enhance service delivery and competitiveness. However, specialized tools such as Geographic Information System are underutilized. Specific challenges were identified, and these include high costs of ICT, insufficient technical skills and inadequate infrastructure. The study concludes that targeted interventions are necessary to improve ICT adoption and promote sustainable land management. The study also recommends capacity building, infrastructure, enhancements and strategic ICT policy interventions to improve professional efficiency and competitiveness.